cs_ticket.cpp

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/*
* This file is part of Project SkyFire https://www.projectskyfire.org.
* See LICENSE.md file for Copyright information
*/
 
/* ScriptData
Name: ticket_commandscript
%Complete: 100
Comment: All ticket related commands
Category: commandscripts
EndScriptData */
 
#include "AccountMgr.h"
#include "Chat.h"
#include "Language.h"
#include "ObjectMgr.h"
#include "Opcodes.h"
#include "Player.h"
#include "ScriptMgr.h"
#include "TicketMgr.h"
 
class ticket_commandscript : public CommandScript
{
public:
    ticket_commandscript() : CommandScript("ticket_commandscript") { }
 
    std::vector<ChatCommand> GetCommands() const
    {
        static std::vector<ChatCommand> ticketBugCommandTable =
        {
            { "assign",     rbac::RBAC_PERM_COMMAND_SUPPORT_BUG_ASSIGN,     true, &HandleTicketAssignToCommand<BugTicket>,   "", },
            { "close",      rbac::RBAC_PERM_COMMAND_SUPPORT_BUG_CLOSE,      true, &HandleTicketCloseByIdCommand<BugTicket>,  "", },
            { "closedlist", rbac::RBAC_PERM_COMMAND_SUPPORT_BUG_CLOSEDLIST, true, &HandleTicketListClosedCommand<BugTicket>, "", },
            { "comment",    rbac::RBAC_PERM_COMMAND_SUPPORT_BUG_COMMENT,    true, &HandleTicketCommentCommand<BugTicket>,    "", },
            { "delete",     rbac::RBAC_PERM_COMMAND_SUPPORT_BUG_DELETE,     true, &HandleTicketDeleteByIdCommand<BugTicket>, "", },
            { "list",       rbac::RBAC_PERM_COMMAND_SUPPORT_BUG_LIST,       true, &HandleTicketListCommand<BugTicket>,       "", },
            { "unassign",   rbac::RBAC_PERM_COMMAND_SUPPORT_BUG_UNASSIGN,   true, &HandleTicketUnAssignCommand<BugTicket>,   "", },
            { "view",       rbac::RBAC_PERM_COMMAND_SUPPORT_BUG_VIEW,       true, &HandleTicketGetByIdCommand<BugTicket>,    "", },
            { "reset",      rbac::RBAC_PERM_COMMAND_SUPPORT_BUG_RESET,      true, &HandleTicketResetCommand<BugTicket>,      "", },
        };
 
        static std::vector<ChatCommand> ticketSuggestCommandTable =
        {
            { "assign",     rbac::RBAC_PERM_COMMAND_SUPPORT_SUGGEST_ASSIGN,     true, &HandleTicketAssignToCommand<SuggestTicket>,   "", },
            { "close",      rbac::RBAC_PERM_COMMAND_SUPPORT_SUGGEST_CLOSE,      true, &HandleTicketCloseByIdCommand<SuggestTicket>,  "", },
            { "closedlist", rbac::RBAC_PERM_COMMAND_SUPPORT_SUGGEST_CLOSEDLIST, true, &HandleTicketListClosedCommand<SuggestTicket>, "", },
            { "comment",    rbac::RBAC_PERM_COMMAND_SUPPORT_SUGGEST_COMMENT,    true, &HandleTicketCommentCommand<SuggestTicket>,    "", },
            { "delete",     rbac::RBAC_PERM_COMMAND_SUPPORT_SUGGEST_DELETE,     true, &HandleTicketDeleteByIdCommand<SuggestTicket>, "", },
            { "list",       rbac::RBAC_PERM_COMMAND_SUPPORT_SUGGEST_LIST,       true, &HandleTicketListCommand<SuggestTicket>,       "", },
            { "unassign",   rbac::RBAC_PERM_COMMAND_SUPPORT_SUGGEST_UNASSIGN,   true, &HandleTicketUnAssignCommand<SuggestTicket>,   "", },
            { "view",       rbac::RBAC_PERM_COMMAND_SUPPORT_SUGGEST_VIEW,       true, &HandleTicketGetByIdCommand<SuggestTicket>,    "", },
            { "reset",      rbac::RBAC_PERM_COMMAND_SUPPORT_SUGGEST_RESET,      true, &HandleTicketResetCommand<SuggestTicket>,      "", },
        };
 
        static std::vector<ChatCommand> ticketResponseCommandTable =
        {
            { "append",     rbac::RBAC_PERM_COMMAND_TICKET_RESPONSE_APPEND,   true, &HandleGMTicketResponseAppendCommand,   "", },
            { "appendln",   rbac::RBAC_PERM_COMMAND_TICKET_RESPONSE_APPENDLN, true, &HandleGMTicketResponseAppendLnCommand, "", },
        };
        static std::vector<ChatCommand> ticketCommandTable =
        {
            { "assign",        rbac::RBAC_PERM_COMMAND_TICKET_ASSIGN,        true, &HandleGMTicketAssignToCommand,      "", },
            { "bug",           rbac::RBAC_PERM_COMMAND_SUPPORT_BUG,          true, NULL, "", ticketBugCommandTable          },
            { "suggest",       rbac::RBAC_PERM_COMMAND_SUPPORT_SUGGEST,      true, NULL, "", ticketSuggestCommandTable      },
            { "close",         rbac::RBAC_PERM_COMMAND_TICKET_CLOSE,         true, &HandleGMTicketCloseByIdCommand,     "", },
            { "closedlist",    rbac::RBAC_PERM_COMMAND_TICKET_CLOSEDLIST,    true, &HandleGMTicketListClosedCommand,    "", },
            { "comment",       rbac::RBAC_PERM_COMMAND_TICKET_COMMENT,       true, &HandleGMTicketCommentCommand,       "", },
            { "complete",      rbac::RBAC_PERM_COMMAND_TICKET_COMPLETE,      true, &HandleGMTicketCompleteCommand,      "", },
            { "delete",        rbac::RBAC_PERM_COMMAND_TICKET_DELETE,        true, &HandleGMTicketDeleteByIdCommand,    "", },
            { "escalate",      rbac::RBAC_PERM_COMMAND_TICKET_ESCALATE,      true, &HandleGMTicketEscalateCommand,      "", },
            { "escalatedlist", rbac::RBAC_PERM_COMMAND_TICKET_ESCALATEDLIST, true, &HandleGMTicketListEscalatedCommand, "", },
            { "list",          rbac::RBAC_PERM_COMMAND_TICKET_LIST,          true, &HandleGMTicketListCommand,          "", },
            { "onlinelist",    rbac::RBAC_PERM_COMMAND_TICKET_ONLINELIST,    true, &HandleGMTicketListOnlineCommand,    "", },
            { "reset",         rbac::RBAC_PERM_COMMAND_TICKET_RESET,         true, &HandleGMTicketResetCommand,         "", },
            { "response",      rbac::RBAC_PERM_COMMAND_TICKET_RESPONSE,      true, NULL, "", ticketResponseCommandTable     },
            { "togglesystem",  rbac::RBAC_PERM_COMMAND_TICKET_TOGGLESYSTEM,  true, &HandleToggleGMTicketSystem,         "", },
            { "unassign",      rbac::RBAC_PERM_COMMAND_TICKET_UNASSIGN,      true, &HandleGMTicketUnAssignCommand,      "", },
            { "viewid",        rbac::RBAC_PERM_COMMAND_TICKET_VIEWID,        true, &HandleGMTicketGetByIdCommand,       "", },
            { "viewname",      rbac::RBAC_PERM_COMMAND_TICKET_VIEWNAME,      true, &HandleGMTicketGetByNameCommand,     "", },
        };
        static std::vector<ChatCommand> commandTable =
        {
            { "ticket", rbac::RBAC_PERM_COMMAND_TICKET, false, NULL, "", ticketCommandTable },
        };
        return commandTable;
    }
 
    static bool HandleGMTicketAssignToCommand(ChatHandler* handler, char const* args)
    {
        if (!*args)
            return false;
 
        char* ticketIdStr = strtok((char*)args, " ");
        uint32 ticketId = atoi(ticketIdStr);
 
        char* targetStr = strtok(NULL, " ");
        if (!targetStr)
            return false;
 
        std::string target(targetStr);
        if (!normalizePlayerName(target))
            return false;
 
        GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
        if (!ticket || ticket->IsClosed())
        {
            handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
            return true;
        }
 
        uint64 targetGuid = sObjectMgr->GetPlayerGUIDByName(target);
        uint32 accountId = sObjectMgr->GetPlayerAccountIdByGUID(targetGuid);
        // Target must exist and have administrative rights
        if (!AccountMgr::HasPermission(accountId, rbac::RBAC_PERM_COMMANDS_BE_ASSIGNED_TICKET, realmID))
        {
            handler->SendSysMessage(LANG_COMMAND_TICKETASSIGNERROR_A);
            return true;
        }
 
        // If already assigned, leave
        if (ticket->IsAssignedTo(targetGuid))
        {
            handler->PSendSysMessage(LANG_COMMAND_TICKETASSIGNERROR_B, ticket->GetTicketId());
            return true;
        }
 
        // If assigned to different player other than current, leave
        Player* player = handler->GetSession() ? handler->GetSession()->GetPlayer() : NULL;
        if (player && ticket->IsAssignedNotTo(player->GetGUID()))
        {
            handler->PSendSysMessage(LANG_COMMAND_TICKETALREADYASSIGNED, ticket->GetTicketId(), target.c_str());
            return true;
        }
 
        // Assign ticket
        SQLTransaction trans = SQLTransaction(NULL);
        ticket->SetAssignedTo(targetGuid, AccountMgr::IsAdminAccount(AccountMgr::GetSecurity(accountId, realmID)));
        ticket->SaveToDB(trans);
        sTicketMgr->UpdateLastChange();
 
        std::string msg = ticket->FormatMessageString(*handler, NULL, target.c_str(), NULL, NULL);
        handler->SendGlobalGMSysMessage(msg.c_str());
        return true;
    }
 
    static bool HandleGMTicketCloseByIdCommand(ChatHandler* handler, char const* args)
    {
        if (!*args)
            return false;
 
        uint32 ticketId = atoi(args);
        GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
        if (!ticket || ticket->IsClosed() || ticket->IsCompleted())
        {
            handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
            return true;
        }
 
        // Ticket should be assigned to the player who tries to close it.
        // Console can override though
        Player* player = handler->GetSession() ? handler->GetSession()->GetPlayer() : NULL;
        if (player && ticket->IsAssignedNotTo(player->GetGUID()))
        {
            handler->PSendSysMessage(LANG_COMMAND_TICKETCANNOTCLOSE, ticket->GetTicketId());
            return true;
        }
 
        sTicketMgr->CloseTicket<GmTicket>(ticket->GetTicketId(), player ? player->GetGUID() : -1);
        sTicketMgr->UpdateLastChange();
 
        std::string msg = ticket->FormatMessageString(*handler, player ? player->GetName().c_str() : "Console", NULL, NULL, NULL);
        handler->SendGlobalGMSysMessage(msg.c_str());
 
        // Inform player, who submitted this ticket, that it is closed
        if (Player* submitter = ticket->GetPlayer())
        {
            if (submitter->IsInWorld())
            {
                WorldPacket data(SMSG_GM_TICKET_UPDATE, 4);
                data << uint32(GMTicketResponse::GMTICKET_RESPONSE_TICKET_DELETED);
                submitter->GetSession()->SendPacket(&data);
            }
        }
        return true;
    }
 
    static bool HandleGMTicketListClosedCommand(ChatHandler* handler, char const* /*args*/)
    {
        sTicketMgr->ShowClosedList<GmTicket>(*handler);
        return true;
    }
 
    static bool HandleGMTicketCommentCommand(ChatHandler* handler, char const* args)
    {
        if (!*args)
            return false;
 
        char* ticketIdStr = strtok((char*)args, " ");
        uint32 ticketId = atoi(ticketIdStr);
 
        char* comment = strtok(NULL, "\n");
        if (!comment)
            return false;
 
        GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
        if (!ticket || ticket->IsClosed())
        {
            handler->PSendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
            return true;
        }
 
        // Cannot comment ticket assigned to someone else
        Player* player = handler->GetSession() ? handler->GetSession()->GetPlayer() : NULL;
        if (player && ticket->IsAssignedNotTo(player->GetGUID()))
        {
            handler->PSendSysMessage(LANG_COMMAND_TICKETALREADYASSIGNED, ticket->GetTicketId());
            return true;
        }
 
        SQLTransaction trans = SQLTransaction(NULL);
        ticket->SetComment(comment);
        ticket->SaveToDB(trans);
        sTicketMgr->UpdateLastChange();
 
        std::string msg = ticket->FormatMessageString(*handler, NULL, ticket->GetAssignedToName().c_str(), NULL, NULL);
        msg += handler->PGetParseString(LANG_COMMAND_TICKETLISTADDCOMMENT, player ? player->GetName().c_str() : "Console", comment);
        handler->SendGlobalGMSysMessage(msg.c_str());
 
        return true;
    }
 
    static bool HandleGMTicketDeleteByIdCommand(ChatHandler* handler, char const* args)
    {
        if (!*args)
            return false;
 
        uint32 ticketId = atoi(args);
        GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
        if (!ticket)
        {
            handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
            return true;
        }
 
        if (!ticket->IsClosed())
        {
            handler->SendSysMessage(LANG_COMMAND_TICKETCLOSEFIRST);
            return true;
        }
 
        std::string msg = ticket->FormatMessageString(*handler, NULL, NULL, NULL, handler->GetSession() ? handler->GetSession()->GetPlayer()->GetName().c_str() : "Console");
        handler->SendGlobalGMSysMessage(msg.c_str());
 
        sTicketMgr->RemoveTicket<GmTicket>(ticket->GetTicketId());
        sTicketMgr->UpdateLastChange();
 
        if (Player* player = ticket->GetPlayer())
        {
            if (player->IsInWorld())
            {
                // Force abandon ticket
                WorldPacket data(SMSG_GM_TICKET_UPDATE, 4);
                data << uint32(GMTicketResponse::GMTICKET_RESPONSE_TICKET_DELETED);
                player->GetSession()->SendPacket(&data);
            }
        }
 
        return true;
    }
 
    static bool HandleGMTicketResetCommand(ChatHandler* handler, char const* /*args*/)
    {
        if (sTicketMgr->GetOpenTicketCount<GmTicket>())
        {
            handler->SendSysMessage(LANG_COMMAND_TICKETPENDING);
            return true;
        }
        else
        {
            sTicketMgr->ResetTickets<GmTicket>();
            handler->SendSysMessage(LANG_COMMAND_TICKETRESET);
        }
 
        return true;
    }
 
    static bool HandleGMTicketUnAssignCommand(ChatHandler* handler, char const* args)
    {
        if (!*args)
            return false;
 
        uint32 ticketId = atoi(args);
        GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
        if (!ticket || ticket->IsClosed())
        {
            handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
            return true;
        }
        // Ticket must be assigned
        if (!ticket->IsAssigned())
        {
            handler->PSendSysMessage(LANG_COMMAND_TICKETNOTASSIGNED, ticket->GetTicketId());
            return true;
        }
 
        // Get security level of player, whom this ticket is assigned to
        AccountTypes security = AccountTypes::SEC_PLAYER;
        Player* assignedPlayer = ticket->GetAssignedPlayer();
        if (assignedPlayer && assignedPlayer->IsInWorld())
            security = assignedPlayer->GetSession()->GetSecurity();
        else
        {
            uint64 guid = ticket->GetAssignedToGUID();
            uint32 accountId = sObjectMgr->GetPlayerAccountIdByGUID(guid);
            security = AccountMgr::GetSecurity(accountId, realmID);
        }
 
        // Check security
        AccountTypes mySecurity = handler->GetSession() ? handler->GetSession()->GetSecurity() : AccountTypes::SEC_CONSOLE;
        if (security > mySecurity)
        {
            handler->SendSysMessage(LANG_COMMAND_TICKETUNASSIGNSECURITY);
            return true;
        }
 
        std::string assignedTo = ticket->GetAssignedToName(); // copy assignedto name because we need it after the ticket has been unnassigned
        SQLTransaction trans = SQLTransaction(NULL);
        ticket->SetUnassigned();
        ticket->SaveToDB(trans);
        sTicketMgr->UpdateLastChange();
 
        std::string msg = ticket->FormatMessageString(*handler, NULL, assignedTo.c_str(),
            handler->GetSession() ? handler->GetSession()->GetPlayer()->GetName().c_str() : "Console", NULL);
        handler->SendGlobalGMSysMessage(msg.c_str());
 
        return true;
    }
 
    static bool HandleGMTicketGetByIdCommand(ChatHandler* handler, char const* args)
    {
        if (!*args)
            return false;
 
        uint32 ticketId = atoi(args);
        GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
        if (!ticket || ticket->IsClosed() || ticket->IsCompleted())
        {
            handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
            return true;
        }
 
        SQLTransaction trans = SQLTransaction(NULL);
        ticket->SetViewed();
        ticket->SaveToDB(trans);
 
        handler->SendSysMessage(ticket->FormatMessageString(*handler, true).c_str());
        return true;
    }
 
    template<typename T>
    static bool HandleTicketAssignToCommand(ChatHandler* handler, char const* args)
    {
        if (!*args)
            return false;
 
        char* ticketIdStr = strtok((char*)args, " ");
        uint32 ticketId = atoi(ticketIdStr);
 
        char* targetStr = strtok(NULL, " ");
        if (!targetStr)
            return false;
 
        std::string target(targetStr);
        if (!normalizePlayerName(target))
            return false;
 
        T* ticket = sTicketMgr->GetTicket<T>(ticketId);
        if (!ticket || ticket->IsClosed())
        {
            handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
            return true;
        }
 
        ObjectGuid targetGuid = sObjectMgr->GetPlayerGUIDByName(target);
        uint32 accountId = sObjectMgr->GetPlayerAccountIdByGUID(targetGuid);
        // Target must exist and have administrative rights
        if (!AccountMgr::HasPermission(accountId, rbac::RBAC_PERM_COMMANDS_BE_ASSIGNED_TICKET, realmID))
        {
            handler->SendSysMessage(LANG_COMMAND_TICKETASSIGNERROR_A);
            return true;
        }
 
        // If already assigned, leave
        if (ticket->IsAssignedTo(targetGuid))
        {
            handler->PSendSysMessage(LANG_COMMAND_TICKETASSIGNERROR_B, ticket->GetTicketId());
            return true;
        }
 
        // If assigned to different player other than current, leave
        Player* player = handler->GetSession() ? handler->GetSession()->GetPlayer() : NULL;
        if (player && ticket->IsAssignedNotTo(player->GetGUID()))
        {
            handler->PSendSysMessage(LANG_COMMAND_TICKETALREADYASSIGNED, ticket->GetTicketId(), target.c_str());
            return true;
        }
 
        // Assign ticket
        SQLTransaction trans = SQLTransaction(NULL);
        ticket->SetAssignedTo(targetGuid, AccountMgr::IsAdminAccount(AccountMgr::GetSecurity(accountId, realmID)));
        sTicketMgr->UpdateLastChange();
 
        ticket->SaveToDB(trans);
 
        std::string msg = ticket->FormatMessageString(*handler, NULL, target.c_str(), NULL, NULL);
        handler->SendGlobalGMSysMessage(msg.c_str());
        return true;
    }
 
    template<typename T>
    static bool HandleTicketCloseByIdCommand(ChatHandler* handler, char const* args)
    {
        if (!*args)
            return false;
 
        uint32 ticketId = atoi(args);
        T* ticket = sTicketMgr->GetTicket<T>(ticketId);
        if (!ticket || ticket->IsClosed())
        {
            handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
            return true;
        }
 
        // Ticket should be assigned to the player who tries to close it.
        // Console can override though
        Player* player = handler->GetSession() ? handler->GetSession()->GetPlayer() : NULL;
        if (player && ticket->IsAssignedNotTo(player->GetGUID()))
        {
            handler->PSendSysMessage(LANG_COMMAND_TICKETCANNOTCLOSE, ticket->GetTicketId());
            return true;
        }
 
        sTicketMgr->CloseTicket<T>(ticket->GetTicketId(), player ? player->GetGUID() : -1);
 
        std::string msg = ticket->FormatMessageString(*handler, player ? player->GetName().c_str() : "Console", NULL, NULL, NULL);
        handler->SendGlobalGMSysMessage(msg.c_str());
 
        // Inform player, who submitted this ticket, that it is closed
        if (Player* submitter = ticket->GetPlayer())
            sTicketMgr->SendGmTicketUpdate(SMSG_GM_TICKET_UPDATE, GMTicketResponse::GMTICKET_RESPONSE_TICKET_DELETED, submitter);
 
        return true;
    }
 
    static bool HandleGMTicketListCommand(ChatHandler* handler, char const* /*args*/)
    {
        sTicketMgr->ShowList<GmTicket>(*handler, false);
        return true;
    }
 
    template<typename T>
    static bool HandleTicketListClosedCommand(ChatHandler* handler, char const* /*args*/)
    {
        sTicketMgr->ShowClosedList<T>(*handler);
        return true;
    }
 
    template<typename T>
    static bool HandleTicketCommentCommand(ChatHandler* handler, char const* args)
    {
        if (!*args)
            return false;
 
        char* ticketIdStr = strtok((char*)args, " ");
        uint32 ticketId = atoi(ticketIdStr);
 
        char* comment = strtok(NULL, "\n");
        if (!comment)
            return false;
 
        T* ticket = sTicketMgr->GetTicket<T>(ticketId);
        if (!ticket || ticket->IsClosed())
        {
            handler->PSendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
            return true;
        }
 
        // Cannot comment ticket assigned to someone else
        Player* player = handler->GetSession() ? handler->GetSession()->GetPlayer() : NULL;
        if (player && ticket->IsAssignedNotTo(player->GetGUID()))
        {
            handler->PSendSysMessage(LANG_COMMAND_TICKETALREADYASSIGNED, ticket->GetTicketId());
            return true;
        }
 
        SQLTransaction trans = SQLTransaction(NULL);
        ticket->SetComment(comment);
        ticket->SaveToDB(trans);
        sTicketMgr->UpdateLastChange();
 
        std::string msg = ticket->FormatMessageString(*handler, NULL, ticket->GetAssignedToName().c_str(), NULL, NULL);
        msg += handler->PGetParseString(LANG_COMMAND_TICKETLISTADDCOMMENT, player ? player->GetName().c_str() : "Console", comment);
        handler->SendGlobalGMSysMessage(msg.c_str());
 
        return true;
    }
 
    template<typename T>
    static bool HandleTicketDeleteByIdCommand(ChatHandler* handler, char const* args)
    {
        if (!*args)
            return false;
 
        uint32 ticketId = atoi(args);
        T* ticket = sTicketMgr->GetTicket<T>(ticketId);
        if (!ticket)
        {
            handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
            return true;
        }
 
        if (!ticket->IsClosed())
        {
            handler->SendSysMessage(LANG_COMMAND_TICKETCLOSEFIRST);
            return true;
        }
 
        std::string msg = ticket->FormatMessageString(*handler, NULL, NULL, NULL, handler->GetSession() ? handler->GetSession()->GetPlayer()->GetName().c_str() : "Console");
        handler->SendGlobalGMSysMessage(msg.c_str());
 
        sTicketMgr->RemoveTicket<T>(ticket->GetTicketId());
 
        if (Player* player = ticket->GetPlayer())
            sTicketMgr->SendGmTicketUpdate(SMSG_GM_TICKET_UPDATE, GMTicketResponse::GMTICKET_RESPONSE_TICKET_DELETED, player);
 
        return true;
    }
 
    template<typename T>
    static bool HandleTicketListCommand(ChatHandler* handler, char const* /*args*/)
    {
        sTicketMgr->ShowList<T>(*handler);
        return true;
    }
 
    template<typename T>
    static bool HandleTicketUnAssignCommand(ChatHandler* handler, char const* args)
    {
        if (!*args)
            return false;
 
        uint32 ticketId = atoi(args);
        T* ticket = sTicketMgr->GetTicket<T>(ticketId);
        if (!ticket || ticket->IsClosed())
        {
            handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
            return true;
        }
        // Ticket must be assigned
        if (!ticket->IsAssigned())
        {
            handler->PSendSysMessage(LANG_COMMAND_TICKETNOTASSIGNED, ticket->GetTicketId());
            return true;
        }
 
        // Get security level of player, whom this ticket is assigned to
        AccountTypes security = AccountTypes::SEC_PLAYER;
        Player* assignedPlayer = ticket->GetAssignedPlayer();
        if (assignedPlayer)
            security = assignedPlayer->GetSession()->GetSecurity();
        else
        {
            uint64 guid = ticket->GetAssignedToGUID();
            uint32 accountId = sObjectMgr->GetPlayerAccountIdByGUID(guid);
            security = AccountMgr::GetSecurity(accountId, realmID);
        }
 
        // Check security
        AccountTypes mySecurity = handler->GetSession() ? handler->GetSession()->GetSecurity() : AccountTypes::SEC_CONSOLE;
        if (security > mySecurity)
        {
            handler->SendSysMessage(LANG_COMMAND_TICKETUNASSIGNSECURITY);
            return true;
        }
 
        std::string assignedTo = ticket->GetAssignedToName(); // copy assignedto name because we need it after the ticket has been unnassigned
        SQLTransaction trans = SQLTransaction(NULL);
        ticket->SetUnassigned();
        ticket->SaveToDB(trans);
 
        std::string msg = ticket->FormatMessageString(*handler, NULL, assignedTo.c_str(), handler->GetSession() ? handler->GetSession()->GetPlayer()->GetName().c_str() : "Console", NULL);
        handler->SendGlobalGMSysMessage(msg.c_str());
 
        return true;
    }
 
    template<typename T>
    static bool HandleTicketGetByIdCommand(ChatHandler* handler, char const* args)
    {
        if (!*args)
            return false;
 
        uint32 ticketId = atoi(args);
        T* ticket = sTicketMgr->GetTicket<T>(ticketId);
        if (!ticket || ticket->IsClosed())
        {
            handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
            return true;
        }
 
        handler->SendSysMessage(ticket->FormatMessageString(*handler, true).c_str());
        return true;
    }
 
    template<typename T>
    static bool HandleTicketResetCommand(ChatHandler* handler, char const* /*args*/)
    {
        if (sTicketMgr->GetOpenTicketCount<T>())
        {
            handler->SendSysMessage(LANG_COMMAND_TICKETPENDING);
            return true;
        }
        else
        {
            sTicketMgr->ResetTickets<T>();
            handler->SendSysMessage(LANG_COMMAND_TICKETRESET);
        }
        return true;
    }
 
    static bool HandleGMTicketCompleteCommand(ChatHandler* handler, char const* args)
    {
        if (!*args)
            return false;
 
        uint32 ticketId = atoi(args);
        GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
        if (!ticket || ticket->IsClosed() || ticket->IsCompleted())
        {
            handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
            return true;
        }
 
        if (Player* player = ticket->GetPlayer())
            if (player->IsInWorld())
                sTicketMgr->SendGmResponsee(player->GetSession(), ticket);
 
        SQLTransaction trans = SQLTransaction(NULL);
        ticket->SetCompleted();
        ticket->SaveToDB(trans);
 
        sTicketMgr->UpdateLastChange();
        return true;
    }
 
    static bool HandleGMTicketEscalateCommand(ChatHandler* handler, char const* args)
    {
        if (!*args)
            return false;
 
        uint32 ticketId = atoi(args);
        GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
        if (!ticket || ticket->IsClosed() || ticket->IsCompleted() || ticket->GetEscalatedStatus() != TICKET_UNASSIGNED)
        {
            handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
            return true;
        }
 
        ticket->SetEscalatedStatus(TICKET_IN_ESCALATION_QUEUE);
 
        if (Player* player = ticket->GetPlayer())
            if (player->IsInWorld())
                sTicketMgr->SendGmTicket(player->GetSession(), ticket);
 
        sTicketMgr->UpdateLastChange();
        return true;
    }
 
    static bool HandleGMTicketListEscalatedCommand(ChatHandler* handler, char const* /*args*/)
    {
        sTicketMgr->ShowGmEscalatedList(*handler);
        return true;
    }
 
    static bool HandleGMTicketListOnlineCommand(ChatHandler* handler, char const* /*args*/)
    {
        sTicketMgr->ShowList<GmTicket>(*handler, true);
        return true;
    }
 
    static bool HandleToggleGMTicketSystem(ChatHandler* handler, char const* /*args*/)
    {
        bool status = sWorld->GetBoolConfig(WorldBoolConfigs::CONFIG_TICKETS_GM_ENABLED) ? true : (sTicketMgr->GetGmTicketSystemStatus() ? true : false);
        int32 message = status ? LANG_ALLOW_TICKETS : LANG_DISALLOW_TICKETS;
        sTicketMgr->SetGmTicketSystemStatus(status);
        handler->PSendSysMessage(message);
        return true;
    }
 
    static bool HandleGMTicketGetByNameCommand(ChatHandler* handler, char const* args)
    {
        if (!*args)
            return false;
 
        std::string name(args);
        if (!normalizePlayerName(name))
            return false;
 
        // Detect target's GUID
        uint64 guid = 0;
        if (Player* player = sObjectAccessor->FindPlayerByName(name))
            guid = player->GetGUID();
        else
            guid = sObjectMgr->GetPlayerGUIDByName(name);
 
        // Target must exist
        if (!guid)
        {
            handler->SendSysMessage(LANG_NO_PLAYERS_FOUND);
            return true;
        }
 
        // Ticket must exist
        GmTicket* ticket = sTicketMgr->GetGmTicketByPlayerGuid(guid);
        if (!ticket)
        {
            handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
            return true;
        }
 
        SQLTransaction trans = SQLTransaction(NULL);
        ticket->SetViewed();
        ticket->SaveToDB(trans);
 
        handler->SendSysMessage(ticket->FormatMessageString(*handler, true).c_str());
        return true;
    }
 
    static bool _HandleGMTicketResponseAppendCommand(char const* args, bool newLine, ChatHandler* handler)
    {
        if (!*args)
            return false;
 
        char* ticketIdStr = strtok((char*)args, " ");
        uint32 ticketId = atoi(ticketIdStr);
 
        char* response = strtok(NULL, "\n");
        if (!response)
            return false;
 
        GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
        if (!ticket || ticket->IsClosed())
        {
            handler->PSendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
            return true;
        }
 
        // Cannot add response to ticket, assigned to someone else
        Player* player = handler->GetSession() ? handler->GetSession()->GetPlayer() : NULL;
        if (player && ticket->IsAssignedNotTo(player->GetGUID()))
        {
            handler->PSendSysMessage(LANG_COMMAND_TICKETALREADYASSIGNED, ticket->GetTicketId());
            return true;
        }
 
        SQLTransaction trans = SQLTransaction(NULL);
        ticket->AppendResponse(response);
        if (newLine)
            ticket->AppendResponse("\n");
        ticket->SaveToDB(trans);
 
        return true;
    }
 
    static bool HandleGMTicketResponseAppendCommand(ChatHandler* handler, char const* args)
    {
        return _HandleGMTicketResponseAppendCommand(args, false, handler);
    }
 
    static bool HandleGMTicketResponseAppendLnCommand(ChatHandler* handler, char const* args)
    {
        return _HandleGMTicketResponseAppendCommand(args, true, handler);
    }
};
 
void AddSC_ticket_commandscript()
{
    new ticket_commandscript();
}